How to Request a Refund for a COVID-Canceled Event

How to Request a Refund for a COVID-Canceled Event

( – Can’t get a refund for those event tickets you picked up before the COVID-19 pandemic began? You aren’t alone. Ticket resellers, hotels, airlines, wedding vendors, and other companies continue to refuse these requests, sometimes leaving customers out hundreds or thousands of dollars in the process.

Ticket seller StubHub, for example, has been accused of abusing questionable policy in an effort to avoid forking over the cash. They’re facing a class-action lawsuit after a decision to disqualify refunds on postponed events. In the case of full cancelations, the company also chose to offer credit for future purchases rather than paying customers back.

It’s a tough pill to swallow at any time, much less in the middle of a pandemic when every cent counts. But what are your options if the company you scheduled with refuses to play ball?

First, check over the Terms of Service (TOS) and policy info for the vendor you purchased your ticket from. If it clearly states that you should have the option for a refund, don’t be afraid to contact customer service and bring it to their attention. Squeaky wheel, and all.

If you paid with a credit card or debit card, you can also contact your financial provider and dispute the charges. Some will agree to reverse transactions when services aren’t rendered, as long as it’s within a certain timeframe.

For canceled and postponed travel plans, including venues, vacations and flights, start by asking the provider directly first. Some may offer you vouchers for future use, while others will provide transferable tickets and/or credits. The latter gives you the option to sell off your ticket to someone else. It isn’t ideal, but it’s better than nothing.

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